| Zuordnung der Prozesse und Funktionen in den Versionen 3 und 2 |
| Publikation (Version 3) |
Prozess/Funktion (Version 3) |
Managementbereich (Version 2) |
Publikation (Version 2) |
| Service Strategy |
Financial Management |
Financial Management for IT-Services |
Service Delivery |
| |
Service Portfolio Management |
(Design and Planning) |
ICT Infrastructure Management |
| Service Design |
Service Level Management |
Service Level Management |
Service Delivery |
| |
Service Catalogue Management |
- |
|
| |
Information Security Management |
Security Management |
Security Management |
| |
Supplier Management |
- |
|
| |
IT Service Continuity Management |
IT Service Continuity Management |
Service Delivery |
| |
Availability Management |
Availability Management |
Service Delivery |
| |
Capacity Management |
Capacity Management |
Service Delivery |
| Service Transition |
Knowledge Management |
- |
|
| |
Change Management |
Change Management |
Service Support |
| |
Service Asset and Configuration Management |
Configuration Management |
Service Support |
| |
Transition Planning and Support |
- |
|
| |
Release and Deployment Management |
(Release Management), (Deployment) |
Service Support, ICT Infrastructure Management |
| |
Service Validation and Testing |
- |
|
| |
Evaluation |
- |
|
| Service Operation |
Funktion: Service Desk |
Service Desk |
Service Support |
| |
Funktion: Technical Management |
Technical Support |
ICT Infrastructure Management |
| |
Funktion: IT Operations Management |
Operations |
ICT Infrastructure Management |
| |
Funktion: Application Management |
Application Management |
Application Management |
| |
Incident Management |
Incident Management |
Service Support |
| |
Request Fulfilment |
(Incident Management) |
Service Support |
| |
Event Management |
Teil des Operations |
ICT Infrastructure Management |
| |
Access Management |
- |
|
| |
Problem Management |
Problem Management |
Service Support |
| Continual Service Improvement |
The 7-Step Improvement Process |
- |
|
| |
Service Reporting |
Teil des Service Level Management |
Service Delivery |
| |
Measurement |
- |
|
| |
Business Questions for CSI |
- |
|
| |
Return on Investment for CSI |
- |
|
| Publikationen der Version 2, die keine 1:1-Zuordnung erlauben |
| verteilt; Schwerpunkt: Service Strategy |
Planning to Implement Service Management |
Planning to Implement Service Management |
| verteilt; Schwerpunkt: Service Strategy und Service Design (z. B. Supplier Management) |
The Business Perspective |
The Business Perspective |
Unternehmensberatung UG